Office of the Chief Information Security Officer

UCLA Sign-in

Log into the protected application using your UCLA Logon ID and password.

Duo Desktop Requirements

In order to use Duo Desktop for authentication, make sure you have the following:

• Your device must be running macOS 11+ or Windows 10 build 1803+.
• Duo Desktop 6.12.0+ installed on Windows or Duo Desktop 6.12.0.0+ installed on macOS.

Supported Versions: For latest supported versions, visit ​guide.duo.com. 

If Duo Desktop is installed, it will immediately performs a Health Check on your system and shows the results. To view these, click the Duo Desktop icon in the tray to open the app’s status window​. You’ll see a list of security checks (e.g., whether Windows is up to date, if your system password is set, if BitLocker disk encryption is enabled, and if the firewall is enabled). 

Install Duo Desktop

• After sign-in to a protected application, you'll see a download button within the Duo Prompt during the login. Click it to download the Duo Desktop installer.

• Locate the Duo Desktop installer in your browser downloads folder. On Windows the installer is an MSI file, and on macOS the installer is a PKG file. On Linux it will be either a DEB or RPM file depending on which type of package you downloaded.
• Run the Duo Desktop installer, following the on-screen prompts. You may be prompted to provide an administrator password.
  • Admin Rights Required. Make sure you have administrator privileges on your computer. On Windows, the installer will prompt for an admin account if your user account isn’t an admin; on macOS, you’ll be asked for an admin username/password during installation​. If you cannot provide admin credentials, you won’t be able to install Duo Desktop – contact your IT support in this case.
• After installing Duo Desktop on macOS, a pop-up may appear asking for permission to create a trusted certificate. Click Complete setup and enter your system password.

Start Duo Desktop

Duo Desktop should start automatically after installation, but can also be started manually if needed. You will see the Duo Desktop icon appear in your system tray on macOS and Windows when it is running.

Windows 10

1. Open the Start Menu with Windows key ⊞ key or click the Windows logo on the far left of the taskbar.
2. Type Duo Desktop and click the application search result.

macOS

1. Open Spotlight with Command key ⌘ + Space bar.
2. Type Duo Desktop and click the application search result.

Linux

Run this command from a terminal prompt:

sudo systemctl start duo-desktop

• Once the health check completes you may choose an authentication method to verify your identity and log in to the application.